SUPPORT
We're here
to help.
Email hear2gether.orynex@gmail.com for anything below — or start with the quick fixes.
Windows
- A device isn't listed: pair and connect it in Windows Settings → Bluetooth & devices, then reopen the device list in hear 2gether.
- One device lags behind: Bluetooth latency differs between devices — try a different device or re-pair it.
- No sound: check the device volume in hear 2gether and in Windows.
- Diagnostic logs: the app may keep local logs in
%LOCALAPPDATA%\HearTogether\Diagnostics— attach them to your email if asked.
Mac
- macOS blocks the first launch: System Settings → Privacy & Security → Open Anyway. The preview is ad-hoc signed, not notarized.
- No audio captured: allow System Audio Recording when prompted (System Settings → Privacy & Security), then click Start Listening again.
- A device is missing: connect it in System Settings → Bluetooth first, then select it in hear 2gether or use “Select all Bluetooth”.
- Playback feels off: this is a preview build and reliability is still being validated — keep “Keep normal system output audible” on while testing.
Requirements
Windows 10 or Windows 11 · x64 · Bluetooth headphones and speakers. Mac: macOS 14.2+, Apple silicon only.